The service is a very quick transaction. It
allows a visitor to book a prison visit 24/7 from their home computer or their mobile phone.
The only way that you used to be able to book a prison visit is the prison would have to
generate a paper form that a prisoner would fill out, it would then be posted by mail
to the visitor, who would then receive this paper form; they’d have to then call up
and book a visit on the phone. There are people in prison who struggle to see their kids because it’s very difficult to get through the phone lines. This makes it much easier for people
to make those bookings and see their families. The new service is called just ‘prison visits’,
really simple. What we ask people to do is to choose one visit date and then two other
alternative visit date and times in case the first one can’t be accommodated. The online booking can be extremely quick – the average time is 5 minutes. It also just enables people to visit more often, and this actually contributes to reducing reoffending rates in prisons.