How To Talk like A Travel Agent

How To Talk like A Travel Agent

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Hello everyone! Bill Coyle here again
with more Travel Agent Tips. Today we’re gonna talk about travel agent lingo.
I’ll never forget when I started in the travel industry and I thought it was
cool that I knew all the airport codes, like not just in the country but in the
world, and I would use those on clients like I’m traveling from CLE to PHL, LGA
to CVG… and then it was like, the clients are looking at me like, “what are you
talking about? Like, why are you going into this? I don’t quite understand what
you’re saying,” and I thought, “oh my gosh, I better back it up.” So here at KHM, we’re
here to break it down for you and help you understand how not to talk over your
client’s head. So, I’m pretty excited because there’s a fishbowl sitting over
here with a bunch of options for us to
talk about. I’m gonna pull them out, I haven’t seen them yet. My colleagues here
have given me these options to talk to you about and I’m gonna start to talk
about them and I got about 20 seconds each, so pay attention now because I’m
gonna start the start this game right now. Okay the first one is… Single
Supplement. Oh my gosh. One of the biggest issues in our industry is solo travel or
single travel. You know what happens with young people that want to go on single
travel and it happens maybe with slightly older people who want to go on
solo travel. Single Supplement means that there’s going to be a surcharge for that
cabin or that room. You’re almost paying for double the amount of the room so
just keep in mind you’re always paying for two people in a room or cabin. So understand what Single Supplement means. The next one is… Charter Flight. Huge in the industry.
We have suppliers who charter specific airplanes to go from
one destination to another. So maybe like, from Cleveland to Cancun we have a
nonstop flight, from Pittsburgh to Punta Cana there’s a non-stop flight.
That’s a charter flight. Your tour company or supplier chartered those seats on that
aircraft specifically for that flight and that destination. So understand
Charter Flight versus scheduled air flight. Here we go with Base Fare.
This is very, very important to understand. The Base Fare is the portion that we might
make Commission on. So cruise lines have a Base Fare, plus taxes and
port charges, and that gives you the total fare. So understand, you’re only getting
the Base Fare Commission portion—- Commission on the Base Fare. Well, that was confusing. Okay.
ARC, Airline Reporting Corporation. This is the corporation based in Washington D.C.
that oversees all of the reporting for every single airline in the world. We
typically as Travel Agents won’t need to talk about ARC to our clients, but
understand what ARC means, and how it is in the travel industry. Okay, here we go with Fare Code.
Fare Code is something that you won’t get too involved with, but
you’ll see it when you’re looking at a supplier, or an airline, or even a cruise
line, that has a Fare Code or a Fare Basis because you want to make sure your
using the correct Fare Basis or Fare Code when you’re quoting your clients
and make sure you understand the difference between the Fare Codes on
each airline or cruise line. Alright. Non-Stop Flights. Big, huge understanding
between Non-Stop Flight and Direct Flight. Non-Stop literally means
that airline is going from that airport to the next airport without a stop or a
connection. No change of planes. Non-Stop. Okay, and next we have… Standby.
Oh my gosh, everyone understands the Standby. It’s kinda nasty to think of Standby flights, but if you’re going Standby on a flight, you’re not guaranteed. Maybe you’re going on a later flight or an earlier flight and you need to go Standby. Please explain that to your clients that’s really, really, risky to go
Standby. Okay, next. This one is Hub. Does everyone understand the Hub?
Just think about it, the U.S. only has three major airlines left, plus Southwest and some
other minor airlines, but a Hub is where most of those flights originate from or
travel through. For instance, Delta’s major Hub is Atlanta. Chicago is United.
Newark, Houston, so just think about that. American Airlines, which one is that?
Dallas, Charlotte, Philadelphia. So be sure to understand where Hubs are located. Next we have… Direct Flight. So, this goes along with what I said about the Non-Stop
Flight. A Direct Flight could be a plane that goes from one airport to another,
does not change planes, but then is going to another
airport. So Cleveland to Baltimore to Charleston on the same plane is a Direct
Flight. It’s not a Non-Stop Flight. So please understand the difference, and make
sure you’re clients understand the difference between Direct and Non-stop. Alright.
Oh, I got two. Put that back. Alright. The next one is Risk Seats. So very similar
to a Charter Flight, except the charter plane is the entire plane. Risk Seats mean that
the tour company took out specific seats on a specific airline and they
guaranteed those. So those are for you to sell your clients, at most likely a
reduced rate than the overall package price, but understand the difference
between Risk Seats and charter plane. And next we have… Shoulder Season.
My favorite time to travel, especially Europe, and a very good value time.
So, shoulder season is typically that time that’s non-peak right? So we have the non-peak time, we have the peak time, and then we have the Shoulder Season. Typically
May, April, and then September and October are Shoulder Season times to travel.
Be sure to offer these to your client because there’s big savings and big
value in Shoulder Season. Alight, I think I’m doing pretty well. Here we go. The next one,
Airline Record Locator. This is basically your airline confirmation code.
Be sure to have your clients understand what this is before they travel.
They’ll need to check into the airline with this at United.com, American.com, whatever
the airline is, and they’ve got to have their Airline Record Locator, their
airline confirmation number, in order to do their pre-boarding and their check-in
24 hours in advance of their flight. Make sure to understand that. Okay.
One last one. Here we go. IATA. IATA is the number we use when we
book certain products. So understand the difference between the IATA number and
the CLIA number, and don’t get IATA confused with IATAN. The IATAN card
is your card once you’ve earned $5,000
in the travel industry. IATA is a very important number and not something you
should ever give out publicly. Oaky, gosh. We’ve gone through so many things today.
Travel Agent lingo is something we need to understand, but not over
convey to our clients, but you guys have got to know what’s going on in the
travel in the travel lingo world. And I’ll tell you, if there’s something else
that you thought of that maybe I didn’t cover that you want to know
about, please comment in the section below us and be sure to Like and
Subscribe to our channel because we’re here to help you. I really want you to
understand more about the travel industry and I want to share my
experiences with you guys so that we can move ahead together. There’s gonna be
lots more of these videos, I know you watched some in the past, keep watching
these in the future, because you’re gonna learn so much more about what’s going on
the travel industry. Thanks so much for being with us again today, and be sure to
Like and Subscribe to our Channel.

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