Manulife Annual Report 2018: A Message from Roy Gori, President and CEO

Manulife Annual Report 2018: A Message from Roy Gori, President and CEO

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At Manulife we have a clear mission that
puts our customers at the center of everything we do.
Decisions made easier, lives made better. This is our North Star and our internal
rallying cry. It’s driving the transformation of our tremendous
business to become the most digital, customer-centric global company in our
industry. We had a record year in 2018 where we delivered the highest net
income and core earnings in our company’s history.
These strong results demonstrate that one, we have the right plan; and two, tangible
benefits are emerging from our strategic focus and commitment to each of our
three key stakeholders. Our customers, our shareholders, and our employees. We have
five key strategic priorities and we’re making concrete headway against each. Our
portfolio optimization initiatives include actively managing our capital to
ensure we can deliver the best returns. We’re getting our cost structure in
fighting shape and lowering the growth of our expenses. We’re accelerating growth
in our highest potential businesses including Asia, Global Wealth and Asset
Management, our Group business and behavioral insurance that rewards
customers for living healthy. Our focus on becoming a customer-centric leader
means creating products and solutions that meet our evolving customer needs
and interactions that are simpler, more intuitive, and faster. And we’re fostering
an inclusive culture to engage every employee and ignite an insurgent mindset
which your Manulife is the best place to work and achieve your career potential.
We’re seeing great early wins but we also know transforming a company of our
size and history is a journey that can’t be completed overnight. I’m excited and
energized by the progress that we’re making
and our results tell the same story. By making decisions easier and lives better,
delivering against our plan, offering rewarding career opportunities, and
asking ourselves are we living up to our mission? I’m confident that we’ll
continue to unlock significant long-term value for all our stakeholders.

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